At ARC Consulting GmbH, the protection of our customers’ personal data is a particularly important concern. We treat our customers’ personal data confidentially and in accordance with the applicable statutory data protection regulations as well as this Privacy Policy. In the context of the following data protection information, we inform our customers about the most important aspects of data processing in relation to this website. Use of this website is generally possible without providing personal data. Where personal data is collected on our pages, this is done, wherever possible, on a voluntary basis. Such data will never be disclosed to third parties without the express consent of our customers.
Processing, Transmission, and Storage of Personal Data
The processing of personal data by ARC Consulting GmbH takes place exclusively within the scope of fulfilling contractual obligations towards the applicant. The type and scope of the collection, transmission, and storage of data comply with the requirements of the competent consulates and other authorities. ARC Consulting GmbH has no influence over such requirements, but will, where possible, inform customers in advance.
We collect, process, and use personal data only to the extent necessary to establish, structure, or modify the contractual relationship. Personal data relating to the use of our website is collected, processed, and used only insofar as this is necessary to enable the customer to use the service or for billing purposes.
Disclosure of Personal Data
Personal data may be disclosed to the following parties:
- Consulates or honorary consulates responsible for issuing visas;
- Visa application centers commissioned accordingly by consulates;
- Employees and service providers of ARC Consulting GmbH; involved banks; IT service providers; logistics providers; consultants; tax advisors; and, if applicable, debt collection agencies, lawyers, and courts in the event of unsuccessful collection of outstanding claims.
As a rule, ARC Consulting GmbH does not disclose customer data to third parties, except in the above-mentioned cases where such disclosure is necessary to comply with contractual obligations.
Personal data is generally not stored longer than necessary for the respective contractual purposes. As a rule, data is deleted after transmission to the competent consulates. Reasons for longer storage of specific personal data include statutory retention periods under tax law, agreed retention for optimized and simplified repeat orders, or retention for evidentiary purposes in the event of disputes.
If storage is based solely on consent, the customer may request deletion at any time.
Registration on This Website
Customers may register on this website in order to use additional functions. The data entered for this purpose is used exclusively for the use of the respective offer or service for which the customer has registered.
For important changes, such as changes in the scope of services or technically necessary modifications, we use the email address provided during registration to inform the customer accordingly.
Contact Form
If customers submit inquiries via the contact form, the information provided in the inquiry form, including the contact details entered by the customer, will be stored by us for the purpose of processing the inquiry and in case of follow-up questions. We do not pass on this data without the customer’s consent.
SSL Encryption
For security reasons and to protect the transmission of confidential content, such as inquiries sent to us as the website operator, this site uses SSL encryption. When SSL encryption is activated, data transmitted to us cannot be read by third parties.
Right of Access, Deletion, and Restriction
Customers have the right at any time to obtain free information about their stored personal data, its origin and recipients, and the purpose of data processing, as well as the right to rectification, restriction, or deletion of this data. For this purpose, and for further questions regarding personal data, customers may contact us at any time using the address provided in the legal notice.
Name and Contact Details of the Controller and the Data Protection Officer
ARC Consulting GmbH
Rennweg 79–81, A-1030 Vienna
Email: info@visacenter.at
Phone: +43 1 363 01 11
